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Re: Pinehurst B9 Ready Go # 81412

• 11BC2 555 Posts

  Wed, Jun 17 2015 12:07 AM

  Yet another blue screen in as many days.  Unable to play again.  I've already sent another request to customer support for a 200C refund.  What's going on with WGT Ready Go's?  All you see lately is EVERYONE having a blue screen, no game, and a forced withdrawal.

• nicolaspizzo1 38 Posts

  Wed, Jun 17 2015 5:35 AM

  I feel the same, the screen turns blue and can not play .... The 200 cr I do?

• WGTicon 12,511 Posts

  Wed, Jun 17 2015 1:29 PM

  hi

  thanks, we'll check into it.

  -wgticon

• 11BC2 555 Posts

  Thu, Jun 18 2015 7:55 PM

  Still waiting for WGT customer service to get back to me and refund 200C.  Every single entry has a WD so it's obviously a WGT problem.

  So, BUMP!

• 11BC2 555 Posts

  Mon, Jun 22 2015 1:17 PM

  2nd Bump.  I've spoken to other players from this same Tournament (with every player having a WD) and NO ONE has received their refund yet.  That's a $100 total for the entire field.  Multiply that by how many times WGT has errors and it's a bit alarming.

  WGT, please send all players from this Tournament their refund.  Not asking anything crazy here ;).  Thank you!

• MBaggese 15,367 Posts

  Mon, Jun 22 2015 6:28 PM

  Just email customer service....

• 11BC2 555 Posts

  Mon, Jun 22 2015 9:55 PM

  I already have and so have others.  Don't know where else to take this except for the forum..?

• MBaggese 15,367 Posts

  Mon, Jun 22 2015 10:39 PM

  11BC2:

  I already have and so have others.  Don't know where else to take this except for the forum..?

  Hmnn, should be resolved fairly quick....happened to me on a RG as well, was Blue screened, had to forfeit it, sent CS a message, next day they credited my account for the entry fee.

   

  Hope it works out for you.

   

  BTW, I did note the RG tourney ID number.

• 11BC2 555 Posts

  Tue, Jun 23 2015 12:20 AM

  "BTW, I did note the RG tourney ID number."

  I would hope so, otherwise WGT would have no clue what you're talking about! ;)  The last time WGT went blue they credited my account within 2 days, along with email confirmation.

  I'ts been quite some time since my contact of Customer Service and they haven't even sent me an email, let alone a refund.  No clue what's up wtih WGT right now.  Then again, I'm rather new so don't know what to expect.

  I will say, I am no longer play Ready Go's because 2 of the last 3 I entered were unplayable with blue screens and every single entrant WD (not just me).