YankeeJim: Newsflash, jobeak-WGTIcon is as close as you're going to get regarding a response from WGT and that will be based on his own experiences here.
At least that would be an acknowledgement. I have sent e-mails to WGT on other issues and also have not recieved replies. It's just rude.
Its not too much to ask for a one liner saying,
"We are looking into this matter"