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Re: A+ for Customer Service

• kersh1976 2,790 Posts

  Fri, Jan 22 2016 10:34 AM

  About an hour ago I mistakenly purchased 5000 credits when I was adding my new card details . I instantly e mailed CS and explained my stupidity. I've just logged in now and the money has been put back into my bank account. I would say in less than 30 minutes they have answered my message and sorted my problem. You can't get a much better service than that.

   

  Cheers CS.

• bubbsboy 6,879 Posts

  Mon, Jan 25 2016 3:27 PM

  I set a tournament this morning in our club and set it unlimited by mistake. It would have been on for a week and as we maximise our 20 slots I decided to contact CS to see if they could delete it. Same day they have. Thanks for the great service and I promise to concentrate more when setting . ;-)

  Bubbs

• CEverett12 14,177 Posts

  Mon, Feb 1 2016 1:46 PM

  Over 9 hours now and I have not heard anything ..........  Maybe its just me , LOL

   

  We got er done !   thank you

• Robbo81303 417 Posts

  Sat, Feb 27 2016 1:59 AM

  Can someone tell me  how to reach the Customer Service that you're all raving about?  'Cause it certainly can't be the same folks I deal with!

  My experience is quite consistent:  I ask a clear, concise, brief question and in return I receive a detailed, form-letter response to a completely different question that I never asked in the first place.

  Of course, the theme most notable in all of the accolades in this thread:  "I screwed up, I need relief, can you help?"

  I guess its different when the theme is "WGT screwed up, I need relief, can you help?".

• alanti 10,564 Posts

  Sat, Feb 27 2016 2:14 AM

  Robbo, you are out of luck mate. CS has been testing the new enhancement of the Flash wording........now the whole team is blind.

• alosso 21,073 Posts

  Sat, Feb 27 2016 2:15 AM

  CEverett12:

  Over 9 hours now and I have not heard anything ..........  Maybe its just me , LOL

  Queue up behind me - I've been promised a mail "today" about two years ago
  - it never arrived.

• fatdan 3,379 Posts

  Wed, Mar 23 2016 4:41 PM

  I seldom contact Customer service but when I do they solve the problem in a satisfactory and timely manor as I have posted previously...

  Today I contacted them about an issue I had in a CC tournament and within a couple of hours it was again taken care of, and much better than I was expecting!!!!

  Once again, props and Thanks to WGT CS!!!!

• ApexPC 3,164 Posts

  Wed, Mar 23 2016 6:40 PM

  I had reason to contact Customer Support yesterday.

  The response was quicker than I am used to.

  My opponent was using a less than well maintained computer and got disconnected on the 3rd loading/frozen screen/whatever problems he was having.  I had a CC Pass activated for the game.

  At that point I had a frozen game, right clicked on the frozen game screen and sent WGT a Trouble Report. I refreshed my browser and was taken back to the initial game client page with no option of finishing the game by myself.

  I started a new 9-hole game and had to buy a CC Pass to get club XP for a 9-hole single player game.

  CS added 1 CC Pass to my account, instead of the usual 2 CC Passes - 1 to replace the lost CC Pass being used in the failed game and the other to reimburse me for having to buy a CC Pass.

   I give them a F- for support of this daily customer relative to that incident.

   

• pkrsparky61 56 Posts

  Sun, Aug 14 2016 5:18 PM

  to world golf tour;

  ive recently today actually i set up a tournament and some how it came up twice which was not my intent.It is a par out tournament of 500.00 credits.I would like wgt to get rid of the duplicate tournament and refund my credits of 500.00 to my account 

  thank you 

  pkrsparky61

• TopShelf2010 10,935 Posts

  Sun, Aug 14 2016 5:42 PM

  .