Design and QA gets beat up (by me) all the time on the forum. Let's give them credit
for anticipating there would be both intentional and unintentional
disconnects.
I imagine how difficult it is to narrow down the cause of the
issues. The idea below would make it faster an easier for us to better
report issues and easier for your teams to sort through the reports.
I'd like to see WGT enhance the problem reporting scheme with a
separate report for disconnects to collect the details. Add it to the pull down title menu. Using a form
with all the important details loaded so we can merely check a box if it
was:
__CTTH
__single player stroke __ranked __practice __bracket
__Multi-Player stroke: __2 player __3 player __4 player
__Blitz: __single player __2 player __3 player __4 player
__Skins: __2 player __3 player __4 player __practice __challenge
__Match Play __practice __scored __challenge
__Alt Shot
I was Player #: ___1 __2 __3 __4
Then a text box for additional comments. (Game Froze, Unexpected Error, Blue Screen, White Screen, etc.)
And make it available in the re-connect lobby! We can fill one out while we wait.
My understanding is that the additional game client data pertaining to the disconnect or crash will still be available if we do not close the window but return to the game client using the address bar reload or via a bookmark.
This idea was originally posted and commented on in this thread.
I've locked this thread to prevent double posting of comments already made on the above open thread.
Thanks in advance for your consideration.