To WGT,
Yes it's true you have the best virtual golf game on the planet. Yes your customer service, while not perfect, is quite good overall. You also have a very loyal following of players at all skill levels.
How about giving something to your players/customers that has some real meaning. I present the following:
Ball durability has a scale that goes from 1 to 6. For as long as I have been playing this game the vast majority of balls have a durability rating of 2.5. The rest have a paltry durability of 2.0. This is not even half of the durability scale.
Don't you think it would be good PR to do something REALLY meaningful for your customers ? Something that could likely be done with a few clicks on the keyboard by your technical staff.
At the very least make the durability 3.0 which would be 50% of the scale. What I really suggest is raising it a full point to 3.5.
With the number of credits you are charging for some of these balls, why not let the players enjoy them for a bit longer ? Would it kill you to do at least that for your customers ?
The one thing lacking with WGT is meaningful incentives and rewards. Weekly goals being met that net a player 5 or 10 credits is laughable and borders on insulting actually.
For once.....step up to the plate and give us a REAL reward.