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Re: My coins just vanished

rated by 0 users
Sat, Apr 29 2017 10:31 AM (7 replies)
  • zeroseven07
    zeroseven07
    9 Posts
    Mon, Apr 24 2017 5:53 AM

    2,400,000 of them. I selected the all in game but a box came up saying no Internet connection (which there was). I pressed retry and the box reappeared. I pressed cancel but again the box came back so I exited the game and restarted the app

     

    No coins.

     

    Help?

  • garyk49
    garyk49
    2,333 Posts
    Mon, Apr 24 2017 7:13 AM

     

    You will probably have better success if you use this page, and contact customer service and explain to them.

    http://www.wgt.com/contact.aspx

  • zeroseven07
    zeroseven07
    9 Posts
    Mon, Apr 24 2017 7:23 AM

    Done,  many thanks

  • borntobesting
    borntobesting
    9,751 Posts
    Mon, Apr 24 2017 9:24 AM

    garyk49:

     

    You will probably have better success if you use this page, and contact customer service and explain to them.

    http://www.wgt.com/contact.aspx

    Actually there is a special feedback/support tab on the mobile app that is even better.because it is tailored to mobile devises. 

  • garyk49
    garyk49
    2,333 Posts
    Mon, Apr 24 2017 8:14 PM

    borntobesting:

    garyk49:

     

    You will probably have better success if you use this page, and contact customer service and explain to them.

    http://www.wgt.com/contact.aspx

    Actually there is a special feedback/support tab on the mobile app that is even better.because it is tailored to mobile devises. 

    Thanks for that advice also.  As I don't do the mobile, that is something that I didn't know about.

     

     

  • zeroseven07
    zeroseven07
    9 Posts
    Thu, Apr 27 2017 10:24 AM

    IIt's being investigated.  However a couple of days ago I'd won the princely sum of 1600 coins after playing a few games and poof....! They vanished again. I won't be investing any more money into thus game until this is resolved, if coins can just vanish, maybe credits can too?

  • zeroseven07
    zeroseven07
    9 Posts
    Thu, Apr 27 2017 10:06 PM

    And this morning 2000, have been added. What's going on?

  • zeroseven07
    zeroseven07
    9 Posts
    Sat, Apr 29 2017 10:31 AM

    My 2.4m coins gave been restored. Still don't know what happened but.....thank you wgt.

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