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Re: User Disabled

• Someone070 1 Posts

  Tue, Oct 17 2017 3:32 PM

  Hello All, recently had account disabled with email sent to customer support and no response. I only have a single account, but after looking at other forum posts it appears that they search IP address for duplicate users. We have a large group of members that play at work using the same wifi with the same up address. 

  Any suggestions on how to resolve this matter?

   

  Thank You,

  Someone070

• joemt825 124 Posts

  Tue, Oct 17 2017 5:18 PM

  Play at home...work at work.

• alanti 10,564 Posts

  Tue, Oct 17 2017 5:20 PM

  Kind of odd - was this your account disabled?

  The reason I ask is this account has existed since July 2016......and you have done enough research to understand the paragraph workaround.

  If it is your account, you should contact CS on the email that set up the account, or you could post on one of the moderators wall (they will start with WGT....then the name.

  What you need to understand is, multi accounting is rife and WGT will do their best to stop this - it is up to the end user to prove their innocence, rightly or wrongly.

  it seems like a liberal work place, with a large group of users playing at work!

• Jimbog1964 8,378 Posts

  Tue, Oct 17 2017 5:52 PM

  It would not be usual for large groups at work to be playing. Is anyone winning any credits in that group? As said you are not new to everything as you understand the paragraph workarounds, something I will leave to WGT to fix in their own sweet slow good slow law time............................Contact CS but basically, as you say you never knew, WGT seem to use a very blunt instrument to weed out many MAs. It has some effect on actual number counts of course, but it's old and blunt.................Contact CS, and if none are winning credits maybe they will let it pass. I would play at home after.

• ZioMio 4,680 Posts

  Wed, Oct 18 2017 12:18 PM

  Someone070:

  they search IP address for duplicate users. We have a large group of members that play at work using the same wifi with the same up address.

  Yet you are the only one complaining in here about a disabled account, are you the Representative of that large group?

• DodgyPutter 4,690 Posts

  Wed, Oct 18 2017 1:15 PM

  alanti:

  it seems like a liberal work place, with a large group of users playing at work!

  
  
  Presumably not all at the same time and the name of his CC may help explain it. I wouldn't get into a alt shot game with them though.
  
  That said I'm also confused by the original post: I can search for the account you are posting from and you played on the 18th (today) yet you say you only have one account and it has been disabled.

• WillieSinkit 1,761 Posts

  Wed, Oct 18 2017 1:36 PM

  Someone070:

  Hello All, recently had account disabled with email sent to customer support and no response. I only have a single account, but after looking at other forum posts it appears that they search IP address for duplicate users. We have a large group of members that play at work using the same wifi with the same up address. 

  Any suggestions on how to resolve this matter?

   

  Thank You,

  Someone070

  Are there any vacancies at your workplace - I could do with a job like that ?

• twinponds169 3,051 Posts

  Wed, Oct 18 2017 1:53 PM

  WillieSinkit:

  Are there any vacancies at your workplace - I could do with a job like that ?

  Looks like they are a bunch of firefighters. Lot of downtime on duty at the station house, seems understandable to me.

• PaulTon 10,731 Posts

  Wed, Oct 18 2017 2:00 PM

  alanti:

  Kind of odd - was this your account disabled?

  The reason I ask is this account has existed since July 2016......and you have done enough research to understand the paragraph workaround.