I guess we see this differently. In my opinion, as soon as there was a glitch in my round that was not of my making (no fault of my equipment, conection, fingers, etc), I deserved my 100c back. I should not have to stop, halt my momentum if I have any, and restart the game to get a smooth glitch-free round. If it is a free tourney, I don't have a leg to stand on. But once I paid my 100c, WGT had a responsibility to deliver a quality product, and they almost always do. This time, they didn't. It happens. But they made good.
If they would have had an argument, it's that I shouldn't have finished the round. It's a valid point. Had I nailed the chip for par and birdied the last, I would have gladly taken the prize that comes from a 31 at BPB in an RG, and not said a word. I would counter that I had no guarantee they would refund my credits, so was trying to not lose anything due to their error. And next time, I will take a SS of the screen with no cursor. Should I then end the game right there, regardless of score, and just e-mail them for my refund?
I honestly think it's is humorous and a little sad that so many see this differently. I'm a chef, and if I deliver a sub-standard meal, the guest has every right to ask for their money back. Nothing bought from an established company is ever buyer beware. If I pay Joe down the block for a game of video golf, and it glitches, and Joe won't give me my money back, I lose. But if I pay any company for a round of video golf, and it glitches, I deserve my money back, just like with any other product. Heck, if I was at an arcade playing video golf, and the game glitched, the arcade owner would refund my tokens. Why do so many think WGT should be any different? In fact, as there is skill gaming involved, they have an even greater responsibility to deliver a quality product. As I paid my 100c, if I have to restart in the middle of the game, so should every other player in that RG, or the playing field isn't level. And in skill gaming, you HAVE to start with a level playing field.
That's why the talk of the beast is amusing, but why WGT absolutely denies it's existence. Anything that smacks in the slightest of WGT artificially affecting or altering the outcome of skill gaming contests is governed by numerous gaming commisions, all of which frown heavily on that sort of thing. The 20% is essentially the vig for WTG. The rest has to be absolutely fair and square. It would be like a basketball team that was high scoring being given a basket that was 1/2 inch smaller to even things out, or a hockey goal a 1/2 foot narrower, or needing 10 and 1/2 yards for a first down.