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Re: Free Rental Not Working Correctly?

• AtlantaCoaster 645 Posts

  Tue, Jan 14 2020 3:21 PM

  Hi Don - I contacted them both ways,  No response from them yet as of 6:20 PM EST Tuesday night Jan 14.

• Robert1893 7,716 Posts

  Tue, Jan 14 2020 4:41 PM

  AtlantaCoaster:

  Hi Don - I contacted them both ways,  No response from them yet as of 6:20 PM EST Tuesday night Jan 14.

  That's unusual. Typically, they would have responded by now. If you don't hear by tomorrow, you might want to consider posting to one of the moderator's wall. 

• DonCaron 5,502 Posts

  Tue, Jan 14 2020 6:00 PM

  Robert1893:

  AtlantaCoaster:

  Hi Don - I contacted them both ways,  No response from them yet as of 6:20 PM EST Tuesday night Jan 14.

  That's unusual. Typically, they would have responded by now. If you don't hear by tomorrow, you might want to consider posting to one of the moderator's wall. 

  There is probably an enormous amount of them and this all happened on the weekend

• Robert1893 7,716 Posts

  Tue, Jan 14 2020 6:15 PM

  DonCaron:

  There is probably an enormous amount of them and this all happened on the weekend

  Agreed. But in another thread, someone reported that they had got their credits reimbursed on Sunday. 
  
  By Tuesday, WGT should have at least either responded to all the messages with some sort of statement that they're looking into it or posted a general statement on the discussion boards. 

• DonCaron 5,502 Posts

  Wed, Jan 15 2020 8:22 AM

  Robert1893:

  By Tuesday, WGT should have at least either responded to all the messages with some sort of statement that they're looking into it or posted a general statement on the discussion boards. 

  Yes, usually I get a response of some kind pretty quickly

• AtlantaCoaster 645 Posts

  Thu, Jan 16 2020 3:39 PM

  Thursday evening and still no refund of my credits. Who are the Moderators? Who can help me?

• TopShelf2010 10,901 Posts

  Thu, Jan 16 2020 4:19 PM

  .

• Robert1893 7,716 Posts

  Thu, Jan 16 2020 4:22 PM

  AtlantaCoaster:

  Thursday evening and still no refund of my credits. Who are the Moderators? Who can help me?

  You really shouldn't have to wait this long. I would post to WGTChampion's wall. He's really a good guy. 

• AtlantaCoaster 645 Posts

  Sat, Jan 25 2020 4:08 AM

  WGT did finally correct this - I think on January 21 or January 22.  Just looked for the first time today (the 25th) - I had almost given up.

• TopShelf2010 10,901 Posts

  Sat, Jan 25 2020 4:38 AM

  .