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Re: WGT Customer Service Business Hours?

• PremiumPullage 7 Posts

  Sat, Dec 26 2020 8:56 AM

  Hello,

  I'm currently dealing with a matter with WGT through their members@wgt.com support email?

  Does anyone know their business hours of operation? I'm asking because it seems like it takes days to get just 1 reply. I don't want to seem pressed but it does seem like it's taking quite a while to get my issue resolved.

  (P.S.) I know it's the holidays, but this inquiry had started somewhat prior.

  Just looking for help.

• WGTShamWow 924 Posts

  Sun, Dec 27 2020 7:16 AM

  Make sure that you are messaging members@worldgolftour.com and not members@wgt.com. The @wgt.com email addresses only send out automated emails and notifications and aren't set to receive emails, so you wouldn't receive a response if you sent an inquiry to that address. 

  Best,
  WGTShamWow

• alosso 21,070 Posts

  Sun, Dec 27 2020 7:23 AM

  PremiumPullage:

  I'm currently dealing with a matter with WGT through their members@wgt.com support email

  Apparently not the right one...

  I'd propose to contact them via the "Contact" link below - it once provided an automated reply with a case number to refer to later.

• PremiumPullage 7 Posts

  Sun, Dec 27 2020 9:41 AM

  WGTShamWow:

  Make sure that you are messaging members@worldgolftour.com and not members@wgt.com. The @wgt.com email addresses only send out automated emails and notifications and aren't set to receive emails, so you wouldn't receive a response if you sent an inquiry to that address. 

  Best,
  WGTShamWow

  Correction: I have been dealing with members@worldgolftour.com.

  How long am I supposed to wait before sending a follow up email? I've already sent one and still nothing.