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Re: No payout for CC comp

• RyjaTybas 5,150 Posts

  Thu, May 26 2022 9:51 AM

  Is anyone else having this problem?

  I ran a CC custom comp every fortnight with a 300cr pot - but the last one (in the second half of April) didn't and hasn't paid out.

  I emailed WGT member services 3 times about this - but total silence. I recall, in the Flash days, that WGT usually responded - but maybe they've given up on customer support. If so, they've also given up on my comp sponsorship.

• jacktrade51 11,160 Posts

  Thu, May 26 2022 5:55 PM

  Are you emailing them from the email address you have registered with WGT?

  WGT will not respond to emails they do not recognize.

• RyjaTybas 5,150 Posts

  Fri, May 27 2022 12:59 PM

  Yes, I'm using the same email that I used previously to communicate with WGT - but whereas I got replies in the past (pre-App) - it's not happening now.

• JDGHOST 6,890 Posts

  Fri, May 27 2022 2:53 PM

  I think this happened to our CC tourneys as well? Looking at the closed tourney board there is NO money listed next to players name like in the past? 

  If this is truly the case this is an UNACCEPTABLE glitch! 

  I will look at more tourneys as they finish up (Credit tourneys) and follow up here 

  JD

  Follow up: Yup it seems NOBODY is getting paid???

  

• BStanley6 1,184 Posts

  Fri, May 27 2022 4:40 PM

  Prizemoney's not showing on leaderboard but I can confirm that I received it & it was added to career earnings. Just another leaderboard glitch from when they "fixed" the leaderboards a few updates back.

• woodrush407 909 Posts

  Fri, May 27 2022 11:39 PM

  its the same  for the ready go's that I played in, does not show anyone getting a payout. does anyone else see this?

• RyjaTybas 5,150 Posts

  Tue, May 31 2022 9:23 AM

  BStanley6:

  Prizemoney's not showing on leaderboard but I can confirm that I received it & it was added to career earnings.

  Not in my case. The prizes have not been received - as confirmed by the ingoings and outgoings from my WGT account. 

• Gunn3r77 224 Posts

  Wed, Jun 1 2022 1:18 PM

  Not in my case. The prizes have not been received - as confirmed by the ingoings and outgoings from my WGT account. 
  

   

  That’s too bad; I’m still waiting for Credits to come to me from 2 days ago.