Forums

Re: I have a Mac and since last update I cannot play

• Monte1954 82 Posts

  Mon, Apr 7 2025 3:31 PM

  I've spent an hour.....and nothing.  When I hit the update....when it gets to installer patch it stalls half way through and then finishes with UP TO DATE TO PLAY.  When I hit play I get WGT logo with a scrambled screen.  I tried restarting computer before I open in applications and nothing working.  I have restarting computer after I download launcher and nothing working.   As I said when I open from application or launchpad ....it starts the download and goes to next step where it asks not to stop.....installer patch half way thru then stops and then starts.....next screen...game ready to play ...but the usual screen comes up.

• Monte1954 82 Posts

  Tue, Apr 8 2025 8:08 AM

  Well this morning I spent a couple of hours trying in safari,,,chrome and Firefox.  Still the same.  Tried something different....insanity..doing the same thing over and expecting different result.....I downloaded and this time before I tried to open I removed from dock all the wgt logos and then opened on forums paged where I had logged in and clicked on PLAY NOW.....now I'm back in....for how long...who knows ...but back for now

• beerstine 743 Posts

  Thu, Apr 10 2025 12:25 AM

  The first thing you need to do is fully uninstall the game from your drive.  

  Don't just delete the game from the applications folder or dock.  Get a free uninstall utility like Appcleaner and drag the WGT app into it.  It will find not the just the game, but hidden preferences and other files in your Users Library directories.  Those files are what's blocking a clean install of the game and will corrupt any new install.  Once those are in the trash, empty the trash and restart the Mac.

  Once you've restarted, then reinstall the game from the Launcher you downloaded from WGT and enter your WGT login info.  That almost always fixes serious conflicts on Macs and lets you play again as usual. You'll have to reset any custom user preferences in WGT from the cog wheel icon in the game after that.