pete- I've been a member on this site for over 5 years and have watched this game evolve as WGT attempts to make the game more and more realistic. I'm 100% sure they did not make the wedge shot on the green more realistic because "someone complained who couldn't figure the shot out." Considering that the vast majority of legends who spend the bulk of the money here are very capable of hitting that shot, just who is that minority "someone" holding so much influence over this multi-million dollar business?
Yes, people complain about no longer being able to spin their wedges in excess of what the top players in the world can do in real life. It's a game under constant development and change. Embrace the challenge and learn to hit the shot under the new conditions.
No, Phil, Zach Johnson, etc. do not create divots on the rare occasion that they are forced to use a wedge on the green. As the top professionals they have the control to hit the shot without a divot. They either flop the shot or chip it in such a manner as to allow for the rollout without taking taking a piece out of the green.