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WGT ON THE BALL

• AceMcBirdy 51 Posts

  Tue, Jun 26 2012 5:23 PM

  Since I have ranted and raved about problems and the lack of attention paid to resolving said problems more than once...let me be the first to offer congrats to  WGTs Member Service Department for acting on not one but two glitches on two  Blitz Challenge games i played recently...they replied almost instantly-- refunded credits--  and replaced balls that went out of  bounds because of the bug or glitch....way to go and keep up the good work.

  thanks again...Ace McBirdy 

• hpurey 11,507 Posts

  Wed, Jun 27 2012 11:32 AM

  Hey, what do ya know....if you zoom in enough, WGT is on the ball.  ;-)

  

   

  But seriously,  glad to hear they made good for ya.  I'm sure it happens much more than we will ever know since not many people go out of their way to mention it.

• WGTpizza 1,656 Posts

  Wed, Jun 27 2012 11:39 AM

  AceMcBirdy:

  Since I have ranted and raved about problems and the lack of attention paid to resolving said problems more than once...let me be the first to offer congrats to  WGTs Member Service Department for acting on not one but two glitches on two  Blitz Challenge games i played recently...they replied almost instantly-- refunded credits--  and replaced balls that went out of  bounds because of the bug or glitch....way to go and keep up the good work.

  thanks again...Ace McBirdy 

  Music to my...eyes!

  Thank YOU, Ace, we appreciate the kind words. Our only hope is to continue improving as the community sees fit, so to hear we have impacted ONE of our players in a positive way makes our efforts worth while.

  Keep letting us know how to improve and we will make changes accordingly - this thread is proof of that  :)

   

  Stay classy,

  -WGTpizza

• Richard4168 4,309 Posts

  Wed, Jun 27 2012 11:48 AM

  Seriously, on the ball? Check this out. (view #2)

  No one to blame, it happens. Just looks like it should have dropped. On to the next one.