As always - anyone having trouble with any aspect of our game can email our support team by clicking here
Also, this might be a good place for a reminder on how the surveys work.
Our surveys are in place for people who fall under a specific demographic, so not every person will be able to participate in a survey. In order for the survey companies to know if you are in the demographic they are offering surveys to, they need to ask you questions, before the survey starts.
For people who feel they do not want to give out any of their "personal information", our surveys are not for you.
Sometimes people get confused and think they are taking the actual survey when they are in fact being asked the demographic questions. Then, if their answers don't fit the demographic, they feel as if they have divulged "personal information" and received nothing in return as they will not be able to take the survey for credits.
I hope this provided some clarity, but if anyone has any further questions about the survey process, I strongly urge you to browse through these forums. This topic has been discussed several times over the years and there should be a thread that can answer your question.
If you are unable to find help on the forums, we await your email :)
Stay classy,
-WGTpizza