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Lost Credits for Not Returning

• WaterTrap 95 Posts

  Sat, Aug 11 2012 7:51 PM

  I had a game that was stalled.  The other players clock was at 0 and there was no action for about a minute.  Within 2 minutes I rebooted my browser and reconnected.  I got a message that I lost the game because I did no return in time.  I clearly retuned within the 5 minutes.  

  (Best of Putting one player,  Sat 11th august,  approx. 10:40 pm EST) 

  I wanted to add that it took me 3 brewer reboots to get me to reconnect.  

   

  QUESTIONS

   

  a)  Is there a systemic problem we should know about, and if so how do we mitigate

  b)  How do I look at getting those credits returned

   

   

• WGTicon 12,511 Posts

  Sat, Aug 11 2012 9:40 PM

  hi

  i think the game froze, so you needed to hit f5 to reload it (reboot is not required) if it was within 5 minutes, it would have brought you to the reconnect screen.

  I can't be sure but it seems like your wait time + reboot time, made lasted more than 5 minutes.

  -wgticon

• peacher 111 Posts

  Sat, Aug 11 2012 9:57 PM

  good luck getting your credits returned. notice how that was not answered for you. I am still upset about the 840 credits I won in a skins match and never recieved them , was told that there were no record of that game being played. GOOD LUCK 

• WaterTrap 95 Posts

  Sun, Aug 12 2012 7:50 AM

  I did not reboot the machine.  I rebooted the browser.

   

  The total time was less then 2 minutes.  Yet it said I was disconnected for more than 5.  This is not even a remote possibility.

   

  Preacher is correct, this question was not answered.  Please address it.  Thanks

   

• WGTicon 12,511 Posts

  Sun, Aug 12 2012 10:23 AM

  WaterTrap:

  I did not reboot the machine.  I rebooted the browser.

   

  The total time was less then 2 minutes.  Yet it said I was disconnected for more than 5.  This is not even a remote possibility.

   

  Preacher is correct, this question was not answered.  Please address it.  Thanks

   

  so answer the questions above.

   

  1. no systematic problem that I am aware of. If there is, there are no steps that I know that can reproduce it, so it's impossible to us to find it/fix it

  2. I cannot answer that either since I do not have access. Please email to members@worldgolftour.com and see what they say.

  -wgticon

• JoshuaHay23 83 Posts

  Sun, Aug 12 2012 10:32 AM

  it can be confusing

• kerchunk 1 Posts

  Mon, Apr 22 2013 7:08 PM

  I was playing in a game and right as I clicked the meter to swing the game stalled. It finally asked me three times to come back to this page later. I did not forfeit. I want to know how I can get my 333 credits back for a game that was dropped due to no fault of mine.

   

  Thanks,

  Kerchunk

• 2,840 Posts

  Tue, Apr 23 2013 10:46 AM

  kerchunk:

  I was playing in a game and right as I clicked the meter to swing the game stalled. It finally asked me three times to come back to this page later. I did not forfeit. I want to know how I can get my 333 credits back for a game that was dropped due to no fault of mine.

   

  Thanks,

  Kerchunk

  Sent you a private note.  Will get it all figured out.

   

  - WGTdbloshoe