Contacting WGT by email, what a novel concept? What rock do you live under? I've tried many times to contact WGT in the past 2 years and they never reply. Also, if they offer an incentive, they should honor it without me or any other member having to constantly contact them. I did my part, I gave them my money, they failed on their end. Their responsibility, not mine and when they mess up, it causes a lot of mistrust. Imagine going to your bank and depositing your paycheck, only to return home and check online to find there's no record of your transaction! Would you feel good about your bank? Duh....