There is a contact link to deal directly with WGT people at the very bottom right of almost every page on this site. Send them a message; they will open a case file number and usually be able to help you out.
Another good option is to post this type of problem in the Community Help part of these forums and let some of the more experienced members help you with suggestions, configuration settings, etc. that might solve your problems.
Third option but a little less effective is to post your problem in the Bug Log section of the forums.
As it is, you posted in the PGA Tour & Players section of the forum and your post has nothing to do with this section. It might well be missed by the very people that can help you.