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[resolved] Gouged by TrialPay

• brianusa 187 Posts

  Sat, Dec 1 2012 9:50 AM

   

  The Offer:

  2,200 Credits

  Confirms instantly

  Gout Survey

  Local Doctors need volunteers for Gout Clinical Research.

  Receive investigational study medication and receive compensation for your time and travel.

  Qualify and complete a survey.

  Valid user information required to qualify.

  So I engaged the offer upto and including making the choice of a medical facility to participate with.  I also received email from the vendor.  A snippet of which is below.

   

  > Congratulations! Someone from our Study team will be contacting you shortly.

  > Hello Brian

  >

  > Thank you for your recent interest in participating in the clinical research study. As we advised you, the information you provided suggests that you may be eligible to participate in the study. The next step is that someone from the study team will be calling you to take you through important next steps in the process.

  But alas no credits.  So I contact trial pay via the support avenue on wgt.com -- sending them the complete acceptance email from the research study.

  This is what I received:

   

  Dear Brian,

  Thank you for using TrialPay and for taking the time to email us.

  After reviewing your customer log, it appears our system was unable to track the successful completion of the Gout Survey offer you attempted to complete to receive free Credits.

  Please note that in order to successfully complete this offer, you must first qualify and then complete the full survey before you will be credited. As customer eligibility is determined by the offer provider and not by TrialPay, we are unfortunately not able to credit you at this time. I sincerely apologize for any inconvenience this may cause for you. In order to avoid future tracking issues, please be sure to provide current and accurate information.

  If you are still interested in receiving Credits for free, you are welcome to select a different offer that suits your needs.

  Regards,

   

  This is customer service?  

  Trialpay's system has an issue tracking my offer and I lose?

  What the heck am I suppose to do?  

  I feel like someone is pulling a fast one here and once again a WGT customer is the victim...

   

  Anyone else robbed by these criminals?

   

• 9,041 Posts

  Sat, Dec 1 2012 10:09 AM

  brianusa:

  The next step is that someone from the study team will be calling you to take you through important next steps in the process.

  Maybe wait till they contact you or you were not in the right age bracket or had a lifestyle that would qualify you for a GOUT Study...?

  Understandable not being eligible for a Medical Research programme really...Andy

• brianusa 187 Posts

  Sun, Dec 2 2012 5:24 PM

  Hey thanks Andy.

  As far as I'm concerned I completed the pre-qualification, completed the survey and was approved by the folks running the study.

  TRIALPAY's system failed to recognize that I completed everything and I am the loser?

  For the record, I suffer from gout.  This is the reason I'm inside playing golf on a fricken computer.  That is the same reason I'm so whinny about others on here who "cheat" and/or violate the gentlemanly nature of golf.

• WGTicon 12,511 Posts

  Sun, Dec 2 2012 5:39 PM

  Hi

  I would recommend keep talking to them and send them any confirmations that you have.

  -wgticon

• kakola 65 Posts

  Sun, Dec 2 2012 5:44 PM

  90 percent of these deals are pure rip-offs.  Surveys ask twenty questions, then decide they don't like the answer for #21,so you're cut adrift.   But they have the full value of the first twenty, and are happily selling that information to their customers. 

   

  You have to assume you're a pawn in the system, and consider yourself lucky to pick up five percent of the points you are offered.

• 9,041 Posts

  Sun, Dec 2 2012 6:45 PM

  brianusa:

  For the record, I suffer from gout.

  Lmao, would love to hear the reason you didn't 'qualify' then...seem a prime candidate.

  If you ever get a response that is.....Andy

• SHRUDE 5,835 Posts

  Sun, Dec 2 2012 6:54 PM

  brianusa:

  I also received email from the vendor

  Same standard email I used to get when I fought these fraudsters.

   

  Keep emailing them and attaching your proof, over and over.

  email: support@worldgolftour.com as well make them aware and also provide your proof.

  I have had help from WGT in some of these instances.

  The CEO of Trial Pay is Alex Rampell, he is on the Board of Directors at WGT

  Once you drop his name in a email to TrialPay, you might get closer to some redemption.

  Good luck

  Lesson: always collect as much proof as possible when completing these offers, screenshots the works!

   

  85% of the offers i complete i get paid on.

  I have to CHASE 50% of them, the valuable ones at least.

   

• brianusa 187 Posts

  Mon, Dec 3 2012 4:49 PM

  Came home to the following tonight in my email (with credits in my account).  No threats or anything else needed.  Just asked them again politely to review.

  Thanks for the advice offered by others.  I guess I need to take screen shots and do my own documentation in the future for these larger offers.

  Email from about 18 hours ago from trialpay

  Dear Brian,

   

  Thank you for submitting the requested information. We have confirmed that you completed an offer, and your Credits will be delivered by WORLD GOLF TOUR, INC in the next few minutes.

  Offer Completed: Gout Survey

  Application: World Golf Tour

  Currency: Credits

   

  Thank you for your patience,

   

   

  TrialPay Support Team

• 9,041 Posts

  Mon, Dec 3 2012 6:52 PM

  Result...

• SHRUDE 5,835 Posts

  Tue, Dec 4 2012 1:37 AM

  Well done Brian :)

   

  another happy ending