In October we were told that it's enough for this year, which brings the 2012 balance to 3 tourneys in Summer and 3 ball gifts for buying credits AFAIK.
I never got to know what "Escalated customer support" means - seems hidden as perfectly as the first tourneys were.
Edit: Only now do I see this on the WGT Nation page:
"with more exclusive services coming later this year!"
Not much time left *grins*