Thought the question was "How?" not why.
Bratt, what is wrong with the chipping and putting? Both work just fine for me, and I dont see anyone else saying it doesn't work, only that its hard. You have to approach this game similar to real golf, chipping to uphill holes, chipping downhill, chipping up to go back down (St Andrews 17 near the road), knowing when to go to pitch. Its a learning process.
As for the balls, the forums are littered with information about balls and how long they last. Even in the pro-shop under the ball characteristics it shows that they wear down, some faster then others. So I would have to say that is your error, not WGT.
What is the issue with the missing balls? Was it an offer and you never received, or you purchased and never received? Just for information, if you lose a ball in the game its gone, when they wear out they are gone. Just want to make sure you were aware in case you maybe used the balls you say are missing.
I can rectify that for you, shoot me a game invite, lets play and I will give you a free sleeve.