LMAO...work at the wgt head office?... Lets see most major companies like Compaq/HP and the like have people who are importers, internet techs, customer service reps etc. working from home offices all over the world effectively and have had that for a decade or so.
Little behind the times aren't you Mr. WGT?
Of course it does make sense, hire some lackey to waste their time and money fighting traffic and paying for transportation instead of spending a few bucks on employees home office expenses= more bucks in Mr WGT's. pocket.
Besides, no offense Icon, but who in their right mind would want a customer service position where all you can amount to, without real company support for game issues and only canned responses for help, is a community whipping post .