Ya I tried that email address and never got a response before. They don't give 2 craps about you. they tale and never give back... The meter on their side was messed up and i lost 2 balls out of bounds after just buying my first set of upgraded balls. I wrote tham about it a while ago and got zero responses. My computer is very fast and it wasnt on my end... Whatever WGT... By the way. Thanks for your malware and endless badgering phone calls every time I do a survey...