Ill take a stab at this one as to why WGT will not apologize nor respond
two possible reasons ( maybe more )
1. WGT doesn't give two hot steaming piles of turd about the disconnect problems or your problems because they don't feel it is their issue. They think it is yours and have given clear and concise direction on how to optimize your system to play their
2. If in fast it is on there side they have no flipping idea how to fix it or don't have the resources to do so
Guess that is kind of like 3 reasons, maybe 2.5