WGTBOBBYSWORLD:
Once you contact them you will receive a support ticket #. They should get back to you within 24 hours(May be longer on weekends).
While we are on the subject of support tickets, I wanted to weigh in here. I fully understand that surveys and "offers" are two completely separate entities - such is the nature of the beast - but I wanted to let you know that lately Supersonic Ads has been absolutely horrible at responding to support tickets. I currently have at least 5 or 6 "offers" that I have completed, did not receive credit, filed a support ticket, and they are still currently 'under investigation.' -- and all of these offers I completed 2 weeks ago. Normally, when you file a support ticket SuperSonic is supposed to respond within 3 business days, but for me at least that is no longer the case. It has gotten to the point that I will no longer even attempt any offers from them, because quite frankly what is the point when they don't credit you or respond to your support tickets.
Thankfully, I already have enough credits for my next equipment upgrade at level 59, and the next one won't even be available until level 79. By the time I actually advance that far, I should have plenty of credits from the daily videos plus the occasional survey that I just happen to luck out on. But I still wanted to express my frustration at the situation - completing offers, and not being rewarded - both at Supersonic Ads for being assclowns, and at the WGT for both permitting and encouraging such behavior.