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Know another way to upload photo?

• TheTigerEye 259 Posts

  Sun, Aug 4 2013 6:40 PM

  No option anywhere to upload a picture. I tried 4 different browers:

  IE 10

  Chrome latest version

  Firefox latest version

  Maxthon 3

  I have tried clearing all caches, cookies and data, it still wont work.

   

   

   

  

• keidan 311 Posts

  Sun, Aug 4 2013 8:41 PM

  Yup, you're definitely missing the "upload your own photo" button underneath the photo section.  Have you tried just logging out and logging back in with the same browser? Then maybe try re-installing or going to a different version of your Flash player, which might be corrupted...  just stabs in the dark I'm afraid.  -Keith

• alosso 21,094 Posts

  Sun, Aug 4 2013 8:52 PM

  Before struggling with re-installs, try to clear the browser and Flash caches.

• TheTigerEye 259 Posts

  Sun, Aug 4 2013 8:59 PM

  keidan:

  Yup, you're definitely missing the "upload your own photo" button underneath the photo section.  Have you tried just logging out and logging back in with the same browser? Then maybe try re-installing or going to a different version of your Flash player, which might be corrupted...  just stabs in the dark I'm afraid.  -Keith

  Yes, when i clear cookies from my browsers then it means that all website storage and saved logins gets deleted, so i have to re-login and even  re-do my ingame settings :)

  I tried even tried from my phone. 

  No, i have not tried old flash players, however if that was the problem, then many more should have reported it in the last 3 weeks (since the last global flash update). I did search all over the forums, and found a few similar problems, however they were old and unsolved.

  Thanks for your advice though, glad that you tried to help poor me :D

  
  This is the picture i wanna have as my avatar <3

  

• TheTigerEye 259 Posts

  Sun, Aug 4 2013 9:00 PM

  alosso:

  Before struggling with re-installs, try to clear the browser and Flash caches.

  Please read my first post, done that.

• keidan 311 Posts

  Sun, Aug 4 2013 9:16 PM

  TheTigerEye:

  This is the picture i wanna have as my avatar <3

  awesome shot :)   you've probably tried this too, but worth mentioning: power cycling your machine... sometimes the OS latches on to weird memory locations and needs to be "unlatched" with a hard reset, although if you tried from your phone (presumably you were logged out of your other machine?) it may or may not make a difference.  -Keith

• TheTigerEye 259 Posts

  Sun, Aug 4 2013 9:24 PM

  keidan:

  TheTigerEye:

  This is the picture i wanna have as my avatar <3

  awesome shot :)   you've probably tried this too, but worth mentioning: power cycling your machine... sometimes the OS latches on to weird memory locations and needs to be "unlatched" with a hard reset, although if you tried from your phone (presumably you were logged out of your other machine?) it may or may not make a difference.  -Keith

  I re-format windows very often and have a very new up to date gamermachine with ssd drives and no virtual memory applied, it should not be a problem of mine.

• keidan 311 Posts

  Sun, Aug 4 2013 9:42 PM

  Hey another thought... a dark profile may be the result of a condition where uploading an image that violates the terms of use in the past, prevents you from uploading any more images in the future.  check with a moderator to clear this problem up if it was a mistake. -Keith

• TheTigerEye 259 Posts

  Sun, Aug 4 2013 9:52 PM

  keidan:

  Hey another thought... a dark profile may be the result of a condition where uploading an image that violates the terms of use in the past, prevents you from uploading any more images in the future.  check with a moderator to clear this problem up if it was a mistake. -Keith

  Doubt that, but thanks

• courteneyfish 15,796 Posts

  Sun, Aug 4 2013 10:11 PM

  When you get a greyed out avatar then WGT has removed your ability to add a new one. If you contact them they'll sort it for you.