Every one i know got one ,,,, check your bag if you have logged in today ,it is done automatic ....... You dont have to ask for it sir , if you did and bought some thats a different mater ..... Hope its in your bag ... Good day sir . Frapp PS: If you made a misstake , it could have been confusing to you , no shame in that , write a privite message to WGT customer services .... you be surprise that WGT is in some cases verry understanding and fair.... i know i bought 2 avatars the same one ,i was confuse has to how it worked then , wrote them with my explenation , they gave me back $$ for one avatar , and gave me that avatar on top. Good luck