Tpbg99:
A friend has sent me a gift, it’s in my inbox but I can’t retrieve it, any suggestions would be appreciated.
I'm assuming you're looking at an email of the gift. That's just to let you know there is one and you should already have it. If it's equipment, you need to find it in your inventory and equip it unless it's the ball you're using in which case that automatically equips. Any different ball won't be, you have to go find it.