Another issue that is costing WGT goodwill and money while hurting their reputation.
My concrete example:
After posting a very negative review of the notebook and listing multiple design flaws and drawbacks to it in the forums, WGTadmin sent me a message offering a refund on the item. That's a good move offering proper customer service to a customer unhappy with a product.
It hit the snag when I replied to the message accepting the refund. The reply was apparently lost due to the reply bug. As a result WGTadmin (and WGT as a company) now appear to be unresponsive and not willing to follow through with the offer. WGTadmin isn't aware I want the refund, I don't have my refund and the company looks very poor. All because the reply appears to go through but it doesn't.
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I would venture the guess that a low percentage of WGT members are truly aware of the problem or are really willing to bother jumping through whatever hoops are necessary to work around this problem. Even if they are, it;s another irritating issue to deal with. Most are just going to assume they are being ignored on purpose.