Lizard69:
Once you "waken" the grid up by changing to putt mode, you can then see the grid from 200yds out, yes, I smacked the ball all the way back up the fairway to test it lol
So the lesson is easy, change to putt mode and the grid should "waken" and then appear in pitch mode after that.
I suspect the grid only properly wakes up when you've been within 50 yards of the green. You were within that 50 yards and then played back away from the hole, it doesn't seem to be working for people who haven't been to say hello to the green first.
This isn't a criticism of your intent to help, don't get me wrong. I, and I'm sure others, appreciate your efforts. Let's just hope WGT can get it sorted quickly.
Bwaaa haaa haaaaa!