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Some Help Please

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Tue, Mar 4 2014 11:51 AM (11 replies)
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  • Woodoworkery
    3,498 Posts
    Tue, Mar 4 2014 4:38 AM

    OK for some reason I can't get on my skype account. It tells me my email is no good, but my email is still working.

    I think it might have something to do with my Microsoft account, but I can get on to my computer. The only things I can't get on is Skype and internet explorer, any ideas?

    Thanks

    Gary (woodo) 

  • PaulTon
    10,731 Posts
    Tue, Mar 4 2014 4:48 AM

    I'm not a techie but I would probably delete then re-install both.

  • ScottHope
    10,360 Posts
    Tue, Mar 4 2014 5:00 AM

    Have you installed anything on your PC since Skype last worked?

  • Woodoworkery
    3,498 Posts
    Tue, Mar 4 2014 5:04 AM

    ScottHope:

    Have you installed anything on your PC since Skype last worked?

    Nope, When I try to go to skype or explorer from the ( i call it the puzzle page ) I see my email address with a message that says     Lost access to your email account

  • ScottHope
    10,360 Posts
    Tue, Mar 4 2014 5:08 AM

    Can you log in to your Microsoft account using a working browser?

  • Woodoworkery
    3,498 Posts
    Tue, Mar 4 2014 5:24 AM

    yes, I can log into my email at Live.com, but  thats not the email the skype message is showing. It is showing my Gmail account

  • ScottHope
    10,360 Posts
    Tue, Mar 4 2014 5:41 AM

    Welcome to the wonderful world of Windows 8, aaaaargh!

    Andyson might be able to help you Gary as he uses Skype, I think...

    (can you change the email address that Skype uses to your @live.com one?)

  • andyson
    6,415 Posts
    Tue, Mar 4 2014 6:23 AM

    ScottHope:
    (can you change the email address that Skype uses to your @live.com one?)

    You need to get on to Skype to change the email address.

    Woodo, have you tried Skype Support?  https://support.skype.com/en/

  • Woodoworkery
    3,498 Posts
    Tue, Mar 4 2014 7:56 AM

    Yes Andy, I have tried. Like I said I can log on, and it just takes me to my profile page. I can't find anyway to get to the chat room where all my contacts are

  • andyson
    6,415 Posts
    Tue, Mar 4 2014 8:23 AM

    Gary, I sent you a friend request.  Perhaps send me a screenshot of your Skype page in a pm and I can see exactly where your're at on Skype?

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