Before the days of the internet I used to play on a Commodore 64 with an external tape drive (same as a music cassette) loading a game would take 10 minutes or more.
Now, I wonder what brought that memory to the fore on this site, today?
Either WGT have got more customers than their servers can handle, or their servers are down, or their internet provider isn't providing them with full functionality.
If it's the former they're incompetent, if it's the middle option they're incompetent if it's the latter and they haven't sent several rockets to the providers nether regions they're incompetent!