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I cant get wgt to respond to my emails concerning my lost credits playing challenge match games

• ollegra 24 Posts

  Thu, May 29 2014 9:44 AM

  how do i get an answer from them , my credits were awarded to the opponent when they left the game and did not return

• ApexPC 3,164 Posts

  Thu, May 29 2014 2:42 PM

  Did you email Customer Support?

• ollegra 24 Posts

  Thu, May 29 2014 3:16 PM

  yes many times

• alosso 21,088 Posts

  Thu, May 29 2014 3:21 PM

  ApexPC:

  Did you email Customer Support?

   

  +1!

  The website form has one major advantage: You should get a ticket no. With this, you may tackle them relentlessly until a reasonable answer was given, or you give up eventually.

  To be honest, it didn't help me much before I gave up those enquiries <sg>.

• WGTicon 12,511 Posts

  Thu, May 29 2014 5:36 PM

  I will check in on this for you :)

  -wgticon

• ollegra 24 Posts

  Thu, May 29 2014 6:15 PM

  they came thru and responded, very happy, ty wgt, by the way i love the game.

• lefty357 652 Posts

  Fri, May 30 2014 12:03 AM

  I sent them a email 2 weeks ago about 1 issue and another today about another issue.wednesday nite had 2 hours to shoot a bracket tourney game, had 3 holes left and wgt went into a unscheduled maintenance and i got screwed out of 100 credits.

• unolittlelady 92 Posts

  Fri, May 30 2014 12:51 AM

  check your email and check the spam box too. good luck

• billcliff 2,616 Posts

  Fri, May 30 2014 4:57 AM

  I emailed last week telling them people keep getting kicked from game etc.Also put that i clear all caches before playing and clear comp with reg cure pro.Guess what the reply was?

  thats correct, clear flash and browser caches, then gave me instructions how to do it.After a curt reply from me i have had no reply yet.

  Living in hope, whats going on Icon.

• andwhy67 2,816 Posts

  Fri, May 30 2014 6:20 AM

  billcliff:

  Guess what the reply was?

  billcliff:

  clear flash and browser caches, then gave me instructions how to do it.

  Exactly the same reply l received.

  billcliff:

  Living in hope, whats going on Icon

  Explain please, what the company are doing, you know for lost games, unable to return, what about the hits wasted on the ball, paid for with OUR money!!