Forums

Connectivity and 'stolen' balls!!!

• MikeHD 89 Posts

  Sun, Aug 31 2014 10:16 AM

  Anyone else been getting major connection problems recently?

  I have been cut off numerous time in the last week or so. The last time was yesterday and when I reconnected my Nike 20XI-X ball had gone to be replaced by the basic 'billiards ball'. Even though I had spares in my inventory but I couldn't access them. But those balls ain't cheap!!!

  I am also finding it difficult (impossible) to go migrate between the home pages and the actual game windows. I am using Firefox browser.

  Anyone else had similar problems and if so, did you fix them and how?

  Cheers

  Mike

• WGTyphoon 597 Posts

  Sun, Aug 31 2014 10:58 AM

  Have you contacted Customer Support in regards to these issues? You may wish to do so when it deals with missing equipment such as balls and disconnections. Also were you able to submit a bug report? 

  To submit a report: 

  1. Right-click the screen while the game window is open. 

  2. Select the option "Submit this problem to WGT" on the menu displayed.

  3. Describe the issue you are experiencing in as much detail as possible.

  Once again I recommend contacting the CS team in this situation.

  -WGTyphoon

• courteneyfish 15,796 Posts

  Sun, Aug 31 2014 8:04 PM

  The loading has been slow lately. Hopefully WGT will realise soon and do something about it.

• ApexPC 3,164 Posts

  Mon, Sep 1 2014 12:40 PM

  How do you know the slow loading is at WGT and not some other connection between your computer and WGT's servers?

  Also it is my understanding that WGT does not own nor operate the servers they use, and like a lot of companies instead contract with a server provide - Datapipe.

• MikeHD 89 Posts

  Sun, Sep 21 2014 10:31 AM

  Thanks WGT - and I mean the Typhoon version :)
  Good tip.

  Mike

• WGTyphoon 597 Posts

  Sun, Sep 21 2014 12:37 PM

  Glad to help. Hopefully you don't experience anymore issues in the game.

  -WGTyphoon

• dryspot 755 Posts

  Sun, Sep 21 2014 2:17 PM

  Why contact wgt all they gonna say is its our computer.

• WGTicon 12,511 Posts

  Sun, Sep 21 2014 3:02 PM

  I played a few 4some's today and experienced no issues per say. 

  -wgticon

• bypass07 1,360 Posts

  Sun, Sep 21 2014 3:33 PM

  WGTicon:

  I played a few 4some's today and experienced no issues per say. 

  -wgticon

  so because you had no issues today then everybody else is dreaming. I played a 4 player game 9 holes game last night that took 2 hours to complete due to disconnections. granted one person was working in a remote location that caused most of the problems in that case. But please acknowledge that others may experience issues !!

   

• WGTicon 12,511 Posts

  Sun, Sep 21 2014 7:30 PM

  bypass07:

  WGTicon:

  I played a few 4some's today and experienced no issues per say. 

  -wgticon

  so because you had no issues today then everybody else is dreaming. I played a 4 player game 9 holes game last night that took 2 hours to complete due to disconnections. granted one person was working in a remote location that caused most of the problems in that case. But please acknowledge that others may experience issues !!

   

  hi

  my point wasnt that I didnt have issues but that servers are fine. if servers had issues then we'd have 1000's of emails. I checked with our staff and it's quiet as well.

  every day someone may have an issue but it';s nbot on our end afaik, if it was i'd tell you.

  -wgticon