I keep wondering if anyone at WGT has ever heard the phrase "damage control" ? As one who has been in business serving customers for many years I have had the unpleasant task of " damage control" more times than I care to remember. I have a method that I adhere to and find it almost always 100% effective.
---Admit that I made a mistake and apologize sincerely. Offer an explanation as to what went wrong if it was an understandable error. If it's just a plain stupid mistake....say so and move on.
__Repair the problem immediately and do something above and beyond expectations as a gesture of good will and sincerity.
Most people understand that we are all human and mistakes do occur......always have and always will. To simply ignore the problem is an insult to your customers. Personally I never got very involved in this clash thing, since it smacked as scam and credit grab to me from the get-go. Your handling of this mess shows a true lack of concern, a degree of arrogance, some ignorance or a combination of all.There are a lot of pi$$ed off customers here. Deal with it FCS.!