I think it's unfortunate that passes are lost even when the game crashes. I can understand losing a pass if you withdraw or quit a game, but when it's the servers at fault...bummer.
I've lost a couple of passes now when I am playing for my continuous days bonus, that's over 1,000 experience points that should be going to my club and instead they are lost just because the server crashes. Unless of course I want to buy another pass. But then I might just loose that one too so there isn't much motivation.
Maybe they don't have the ability to define between a server crash and a quit. Perhaps that's what's happening above to...the computer sees any exit from the game the same.
Would be nice if it was different though!!