"WGT wouldn't need new ways to monetize if they'd make some effort to keep their core of everyday players happy...."
I agree with everything said here...but, the fact remains that WGT knows it's the only legitimate platform for on-line golf....whether the players are happy or not. Without any real competition to push them, they know that we either put up, or leave the site....to do what?...join a bowling site?
To use my Blackberry example again, they took their position as #1 in the marketplace (and their customers) for granted, and were eventually overtaken by competition (WGT doesn't really have any)....Blackberry then had no choice but to address the problems to win back customer support....obvious things they should have been doing all along, ... invest money to develop a better product(s), listen to customers complaints and suggestions, improve customer service, etc.