Icon and Shoe,
I would like to thank both of you (and your co-workers) for putting up with our constant whining, complaining, pissing, and moaning. You folks have the unenviable job of finding the balance between customer satisfaction and business needs.
With all the turmoil in the forums the past few months, I am sure you both need (and have deserved) a break.
May you and yours have a Merry Christmas and Happy New Year.
-Mark