Indeed. WGT has made a conscious effort to make WGT a SOCIAL experience, and yes WGT management should be ashamed for all the outstanding multiplayer social game issues that never seem to get fixed.
Continually drawing your gun and shooting yourself in the foot, publicly, is a guaranteed way to demonstrate to your customers that you hold them in low regard and/or are just not paying attention.
I often wonder if WGT has severe employee turnover problems, because treating their customers this bad it's almost guaranteed they treat their employees even worse. If employee turnover is bad, particularly among the game programming jobs and management, WGT loses a large measure of WGT game programming continuity and knowledge with the turnover. Each new set of programming employees/managers has to re-invent the wheel.