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i lost my ball

• ARad10 21 Posts

  Sat, Jan 24 2015 12:45 PM

  I got a new ball and entered a game And then I leave the game But after entering the new game I saw that the ball is not in my bag.Why I lost my ball?Is there a way to restore it? 

• ScottHope 10,623 Posts

  Sat, Jan 24 2015 3:58 PM

  

  Unfortunately they do wear out.

  WEAR INDICATOR

• ARad10 21 Posts

  Sun, Jan 25 2015 9:34 AM

  no no,I hit the ball a total of only three or four

  Ball was quite new and healthy

• ScottHope 10,623 Posts

  Mon, Jan 26 2015 12:41 AM

  Okay then....I'm assuming you would realise if you had hit it out of bounds or lost it in a water hazard or something similar, so your only other option would be to contact Customer Support and talk to them about it, but I think you might find it difficult to prove your case.
  
  Sorry for your loss.   : (

• alanti 10,564 Posts

  Mon, Jan 26 2015 1:11 AM

  ARad10:

  no no,I hit the ball a total of only three or four

  Ball was quite new and healthy

  Well in your history this is your only purchase of balls,

  January 03, 2015

  • ARad10 purchased the Srixon Z-STAR XV Balls (L13+) in the Pro Shop.

  You have played a bit since then so if they stayed equipped they would have been used up.

  The only other scenario is if a friend gifted you balls - as I see you have the WGT slow meter balls now (incidently terrible value for money vs attributes).

  Tell us what balls vanished as one and one is adding up to three.

   

• ARad10 21 Posts

  Mon, Jan 26 2015 7:38 AM

  i have a one Snow Vapor Balls (Of course I do not know where it was added to my equipment) When I first entered the game with this ball I was deterred from continuing to play While the ball is not in the water or anything else.I leave the game unfinished, and it came out. The next time I entered a new game  was not the ball in my equipment

• ScottHope 10,623 Posts

  Mon, Jan 26 2015 1:53 PM

  I believe the snowball was a gift for playing on Christmas day.
  
  Are you sure that no one else has access to your WGT account? Another family member perhaps playing the game with your player whilst you are logged on but somewhere else in the house or garden maybe?

• ARad10 21 Posts

  Tue, Jan 27 2015 10:56 AM

  No one else has no access to my account. Immediately after coming out of a game entered another game and I saw that the ball is lost

• ScottHope 10,623 Posts

  Tue, Jan 27 2015 1:22 PM

  It is frustrating when things happen that don't make any sense but at least it wasn't a ball that you paid for. However, as I haven't got any more ideas as to what actually happened to your snowball, I can only suggest again that you contact Customer Support and explain the situation to them. They may give you another, but personally I think that is unlikely, so don't get your hopes up. Sorry that I can't be anymore help than that.
  
  ↓↓ EDIT : You're welcome. ↓↓

• ARad10 21 Posts

  Tue, Jan 27 2015 2:07 PM

  Thanks for your help and sympathy.This takes into account that my bad luck!