I am sorry, but I just don't buy computer / programming / server issues will take another two weeks to fix.
That is just beyond reasonable in this day and age.
If my PC plus 4 others have a problem , a virus or malfunction then I get it fixed in 24 hours.
That is tolerable, anything longer is not !
I expect it of myself and I expect it of my suppliers.
I have a Japanese motorbike which if and when it goes wrong I am assured new parts can be brought in from japan and fitted within a week.
Maybe u wonkers should talk to Kawasaki or Honda.