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Unexpected Error

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Sun, Aug 30 2015 7:32 PM (8 replies)
  • jpander
    91 Posts
    Sun, Jun 21 2015 4:44 AM

    Twice in the last week I have gotten a blue screen with the notice "Unexpected Error" message and it kicked me out of my game.  Both times I was using my daily pass so I could give my CC points.  It is very fustrating when you are playing a round and the game just kicks you out of it and you lose your progress and pass.  Can something be done about  this?

  • dawa06
    263 Posts
    Sun, Jun 21 2015 10:20 PM

    It happend to me ... maybe .... 5 times since I'm here ... It's just a shame.

     

    And sending a report is useless ... nothing happend ... 

  • irisheyez5
    1,753 Posts
    Mon, Jun 22 2015 8:27 PM

    this problem  is  become a staple  of the game  ....  every single day  unexpected error 

    practice mode is the worst  sadly you cant play skins in any other venue  unless  its challenge.....  seems anything to do with credits   its ok  ...so much for free golf game  

  • jpander
    91 Posts
    Tue, Jun 23 2015 5:25 PM

    Yeah. I keep losing my daily pass which makes it look like I am not contributing to my CC.  Just makes me upset that you play a round for 30 minutes and then get that stupid error and your time was wasted and no points.  I agree that WGT does not care because no one has every contacted me and I never get additional passes.  What a shame this game has become.

  • WGTShamWow
    924 Posts
    Wed, Jun 24 2015 10:09 AM

    jpander:

    Yeah. I keep losing my daily pass which makes it look like I am not contributing to my CC.  Just makes me upset that you play a round for 30 minutes and then get that stupid error and your time was wasted and no points.  I agree that WGT does not care because no one has every contacted me and I never get additional passes.  What a shame this game has become.

    Hi jpander.

    Thanks for posting and sorry to hear about you having disconnects. Due to the number of players we have, we are not able to monitor each disconnect individually or contact players individually when there is a disconnect.  I would recommend sending a message to our customer service dept at members@worldgolftour.com if you do experience a disconnect or unexpected error. They would be able to issue a refund for Skins/Match Play games and replace the Country Club Pass lost due to disconnect. Be sure to write them with exactly what happened, makes it a little easier for them to track down the issue.

    Also if you can submit a bug report "Submit this problem to WGT" with a description, it really helps out our Q/A team track down these bugs and fix them. They are not able to respond to you, but they do get these reports and it makes a difference. 

    All the Best,
    WGTShamWow 

     

     

  • alosso
    21,070 Posts
    Wed, Jun 24 2015 10:23 AM

    jpander:
    I keep losing my daily pass which makes it look like I am not contributing to my CC.  Just makes me upset that you play a round for 30 minutes and then get that stupid error and your time was wasted and no points.

    Q: Do you play solo rounds or multiplayer rounds?

    A short solo game of one hole may relax the situation. When you come to aquiring the CDP bonus, just choose strokeplay - practice - Bandon - 1 hole and play with the pass. It will be over in seconds and brings 880+ points to you and the CC.

     

  • MactheAnimal
    5 Posts
    Thu, Aug 27 2015 6:40 AM

    Haha, what a joke. I've tried this several times. No reply. Seems like it doesn't matter for WGT if I win or loose a fair game or get kicked out <UNEXPECTED ERROR> to the lobby and can't get back. It's all about buying credits. ...but that would never happen again.

    Thanks for nothing.

  • virtualreality
    122 Posts
    Sat, Aug 29 2015 3:25 AM

    every update is bringing new headache for me.Now its a flood of unexpected errors in alternate shot games.

    But just now it has became out of control.Got 3 consecutive unexpected errors on 3 tries and i lost the game after hitting just a single shot in the game.Thats just unbelievable.

     

  • 2eyedfeeney
    643 Posts
    Sun, Aug 30 2015 7:32 PM

    Don't ya just love this one that comes at least 3-4 times a day. Only raised its head in the last month or two.

    Must remember to clear my cache etc. Obviously not wgts' fault

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