WGT is well aware of the problem but don't know how to fix it. When WGT is giving refunds or replacing balls there has to be lots of complaints. Here is a paste/copy of some other thread:
Support (WGT)
Aug 6, 3:21 PM
Dear Federico,
Some players have been experiencing issues with the new Callaway
balls, if you would like I can remove them and give you a different ball
type.
Sincerely,
WGT Member Services