Hi all.
Listen to this.
I played a CC bracket. Paid 35 credits to enter. Went to the final and were gonna play it, but only got a blue screen when loading it. My opponent got the same, so obviously a bug. We both had to forfeit to be able to play other tournaments. Wrote WGT support a few messages about it, and this is how the handled it (so far) I got a refund of the entrance fee, but nothing else. But being in the final of the bracket meant I was gonna get prize money right? 224 or 134 credits depending on 1st or 2nd place. Didn't see any of those on my account. I also wasted a ball or so, getting to the final of the bracket, and nothing refunded for that either. I don't think I should pay for their mistakes, but they obviously do.
Here's a copy of my last msg to them
Hi. I wrote you a couple of messages yesterday, regarding this bracket ID 178975
I see now on my account that you must have read my messages, because you gave me my entrance fee back (WGT Adjustment 188739 Adjustment 35 Cr), but then nothing else. I was in the final of the bracket and should have won 224 credits or 134 credits depending on 1st or 2nd place. Why don't I get that amount? I also had played three out of four rounds in the bracket already, which meant I wasted a Nike 61-ball or two to get there. will you not refund me on that too then? I mean you just can't take our prize money like that, or is that the new policy? I'm really disappointed, the way you handled this, so far. I hope you settle this right, soon.
Thanks
DoktorSlice