"disconnect" and the likes is the most "popular" subject here - massive problems, mostly in Multiplayer games.
Like a reflex, the company denies any responsibility.
IMHO, their hard- and software are at least overly responsive to any disturbances (some say, faulty). The only thing you can do is to keep your engine and local network clean and at low load, and perhaps clear browser and Flash caches.
Be sure to take responsibility for your doing and your decisions with regard to the game.
They are WGT, hope is futile.