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So WGT, are you going to look after your customers or not

• cdefghi 2,872 Posts

  Fri, Oct 16 2015 9:48 AM

  ktn77:

  Every day the same problems.... we have to wait long time just to start a game, does not matter AS , match play or another 1..... finally the game is started but after  a few shots (or even without 1) some of players gets frozen... disconnected again and again  and in the end game is OVER after 5-7 min of waiting. Peeps get nervous.... is it fun? Next issue is loosing balls of crazy meter. Have only 1 idea - this is WGT's way to get balls back...

  Seems it's getting useless to report about all these problems to WGT bcs maybe it's team cares only about top players and streaming live on You Tube.

  I have a question to all of you guys who like to play golf online. Are there websites for golf, which work much better and do the best for their clients? Pls let us know.

    Olga my friend, you're a very fine player and even a finer person, but unfortunately WGT doesn't seem to care much about customer satisfaction, and unfortunately #2 there really isn't a better platform to play internet golf on. The fortunate thing is, we have very nice common friends who will at least share the misery of trying to complete a game.

   Hope to see you soon for our next try at completing a frustrating round.

  C Ya--- AB  :-)

   

• StrayedFairway 379 Posts

  Fri, Oct 16 2015 10:17 AM

  This putt was fun!

  

• WGTicon 12,511 Posts

  Fri, Oct 16 2015 10:34 AM

  StrayedFairway:

  Hi Icon,

  WGTicon:

  sadly, many of the flash issues are system dependent and while it could me an issue on our end, i think in this case, it's tied to flash.

  Is that a clue that there is a know problem with the latest Flash/WGT and that there is a fix coming from WGT or Adobe in the near future?

  Cheers
  Ian

  if it;s an issue with flash, such as , how it interacts with a browser, not only there maybe little we can do, but it's also very hard to track down.

  sometimes, it's like you have 100000 threads in a roll and something changes inside, and you put on 1 thread and dont know what happens to the rest. that's how flash + browser interaction, can be. most of the time we know exactly, but when something is not document or is a by product of some change, it's very hard to track

  last thing anyone wants is any crashes, because, why would anyone here want the players, not the enjoy the game? it makes 0 sense 

  -wgticon

• StrayedFairway 379 Posts

  Fri, Oct 16 2015 11:39 AM

  Hi Icon

  Thanks for your reply

  WGTicon:

  if it;s an issue with flash, such as , how it interacts with a browser, not only there maybe little we can do, but it's also very hard to track down.

  Yeah, I totally get that as that would be a Flash issue as this happens on all browsers, the point that I was trying to make and failed, was has WGT been in contact with Adobe about this issue and is there a workaround for you, or do we have to sit and wait for a new Flash update?

  WGTicon:

  sometimes, it's like you have 100000 threads in a roll and something changes inside, and you put on 1 thread and dont know what happens to the rest.

  *nods* One small change can cause havoc (as we see on an hourly basis), that said if it is WGT fault, then I cant see why you cant role back your code and bisect the changes assuming you use a Concurrent Versions System.

  I'm not saying that's a simple task that takes a matter of days, but this has been going on now for some time, as WGT are rolling out maintenance release's I'm guessing it must be a flash issue I just would like to know either way 

   

  Cheers
  Ian