Had a few dealings with CS during my time on here. Through time I've found them to be most helpful. When a result hasn't gone my way it's probably been down to my own, shall we say, less than eloquent use of the English language - probably borne out of sheer frustration.
Treat the folk with respect when contacting CS and you'll receive the same back. You may not get the result you want, but should get a full, clear explanation as to why the decision was made - that's all I ever seek.
I've had the bog standard "Clear your cache etc" - to the 'Do you want me to close your account?" one liner.
The best/most surprising response I've had was to an e-mail I sent as I approached L94 a few years back;
++++++++++++++++++++++++++++++
Dear Mr. WGT,
As I post I am sitting approx 200 points shy of
reaching L94, may reach it within a few hours or so as my consecutive
days (200) bonus updates.
What I'm curious to know is this:
What is actually contained within the GOODY BAG I've heard so much about?
I've
heard various rumours on the golfvine about the contents - from a free
'no miss' putter to a personalised game aid that increases the cup to
double it's diameter.
I suspect - honestly I do - that someone's been telling me porkies as I doubt such things exist.
Now,
on the other hand I've also heard that there is no such thing as the
aforementioned Goody Bag to be had from those in power and that such a
personal momentous occasion is completely ignored with no reward
whatsoever on offer for one's loyalty to the WGT cause.
I'm
certain that there's no chance such a fine, caring, and honourable
organisation as your good selves at WGT would even contemplate being so
tight fisted towards your long standing customers.
Can anyone confirm if either of the above actually occurs?
Yours in golf,
WT2010 (Johnny)
++++++++++++++++++++++++++++++
After sending the above I was amazed to find the guys @ WGT Towers had taken the time to reply in a similar vein and I was fortunate enough to receive not only 2 dozen high level Nike balls for my 'birthday', but also, the best bit for me; someone from the office had actually taken the time to send me a real birthday card - in the form of an E-card - congratulating me, too.
Just though the above was worth sharing. Had cause to contact CS/mods for some help over the recent Xmas period also and happy to say all was resolved quickly to the satisfaction of all concerned.
Lastly; apologies to CS if you suddenly find yourselves inundated with a mountain of mail from folk adding candles to their very own WGT birthday cake... :O)
Cheers,
Johnny.