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Will not remove rental

• pjschaub 173 Posts

  Sat, Jan 30 2016 11:49 AM

  From what I understand from wgt support is that it is a problem in the equipment department and they are aware of the problem. Mine is having to do with the bag, but I have not tried anything since and I will most likely not till I know it is fixed.

  You might want to try asking in another thread in the Bug Log, because I have no idea with the problem with no bag.

  I believe this thread has run it's course.

  Click em Str8, welcome to WGT 

• figster62 608 Posts

  Sat, Jan 30 2016 1:24 PM

  Thanks, I have submitted a support ticket.

   

• alosso 21,069 Posts

  Sat, Jan 30 2016 1:48 PM

  pjschaub:

  I have a problem and I can't play, I have rented a putter and my time is up and I cannot remove or replace my old putter.

  Again: This is NOT the "Bag Plus" problem.

  You'll probably have to apply to WGT until they fix it for you - they can!

• steverw123 19 Posts

  Sat, Jan 30 2016 2:36 PM

  Hi there. Had the same problem only I ended up with the rental putter and was charged for it!!!! Did not want it. Wrote them but no answer yet. Hope they do something soon!!!!!!!!!!

• WGTShamWow 924 Posts

  Sat, Jan 30 2016 3:30 PM

  Hi All,

  We are aware of this issue and our Q/A team is looking into this. For the mean time, if you have a mobile device, please try logging in through your mobile device and changing your equipment. If you do not have a mobile device, please contact Customer Support  and advise them that you are not able to change your equipment after a rental. Please note that they are being hit with an influx of these requests so please be patient, they will answer you as soon as possible. 

  All the Best,
  WGTShamWow