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Unexpected error trying to replace expired rental

• MHeavin 3 Posts

  Sat, Jan 30 2016 1:31 PM

  I rented a putter and played a bit. A few hours later, I tried to play again and got the message that my rental period expired and to update my equipment. When I tried to drag the standard putter into the bag, I get an Unexpected Error message. I have tried replaying the game, restarting the browser, and even restarting my system. Unfortunately, the error persists. Consequently, the game is now unplayable. Any ideas?

   

• WGTShamWow 922 Posts

  Sat, Jan 30 2016 3:32 PM

  Hi MHeavin,

  We are aware of this issue and our Q/A team is looking into this. For the mean time, if you have a mobile device, please try logging in through your mobile device and changing your equipment. If you do not have a mobile device, please contactCustomer Support  and advise them that you are not able to change your equipment after a rental. Please note that they are being hit with an influx of these requests so please be patient, they will answer you as soon as possible. 

  All the Best,
  WGTShamWow 

• sunka666 1 Posts

  Mon, Feb 1 2016 1:24 PM

  i keep getting and nothing i do fixes it. i do not have a bag and i am getting really pissed off. what is up with this crap????????????????????????????????????

• Ph3noM3non 6 Posts

  Tue, Feb 2 2016 5:10 AM

  i have exactly the same problem, there is no fix available at this time! when i try to save it following appears. I am also not very amused about it.

   

   

  ---------------> http://www2.pic-upload.de/img/29620194/error.png

• WGTChampion 1,891 Posts

  Tue, Feb 2 2016 9:07 AM

  You can use a workaround to solve this issue if you have access to a tablet or smart phone by downloading and logging into the WGT app and changing your equipment from there. If you do not have access to a mobile device, contact customer service using the Contact link at the bottom of the page. 

  _CHAMPION

• Ph3noM3non 6 Posts

  Wed, Feb 3 2016 2:21 AM

  Hello Champion!

  ok and ya i try your suggested way, i have a smart phone - unfortunately only a apple iphone 5, things are very hard to see sometimes or to type in - but anyway - i try!
  
  thanks in advance!

• Ph3noM3non 6 Posts

  Wed, Feb 3 2016 2:43 AM

  when i logged in with my pc today, the problem was solved! next time when this problem appears in future i try the "handy log in solution" Thank you!