The answer should have read
Dear alosso,
As you are fully aware, there is and never has been a QA Department at WGT.
Please direct all future inquires regarding QA directly to the Bielefeld Office as we cannot forward these emails on.
If however you have any other questions, we also reserve the right to answer them at our discretion.
On a personal note, as you had problems with your equipment, can I suggest an equipment upgrade. one with a full set as you appear to have left some clubs on the course.
Alternatively please check with the lost property department or in the pro shop as someone may have handed these in.
Sincerely
WGT Customer service
"We aim to please..................................................................even if this means we have to lie"